Our Shipping Partners
SATOOZ uses two trusted third party shipping agents for Australian deliveries; Australia post and Sendle. You will be requested to select your preferred shipping method at checkout. Whilst free shipping is unfortunately not a standard option, free local pick-up is available for customers who can collect their items in person from selected areas within the Whitsunday Region, Queensland.
Please note that SATOOZ is not located in the Australia Post Express zone and therefore overnight delivery is not available when selecting any of our Express options. Express mail usually takes between 2-3 business days.
The below is a guideline on how long parcels usually take with Australia post. It should be noted that this is a guide only, and we can unfortunately not guarantee shipping times by third party shipping providers under any circumstances.
NEW SOUTH WALES
Sydney: 3 business days
AUSTRALIAN CAPITAL TERRITORY
Once your order has been sent, you will receive a confirmation e-mail with tracking details. Please keep an eye on your tracking and if your parcel is not delivered within the estimated timeframe as outlined in the tracking details, please contact the shipping provider directly to lodge an investigation.
SATOOZ recommends selecting the "Signature on delivery" option as this will ensure that your items are covered by insurance through the providers. If items are marked for 'leave in a safe place' or the likes, it can be more difficult to investigate and claim insurance.
Should you have any questions regarding shipping, please do not hesitate to contact us.
SATOOZ ships internationaly to most countries through Australia Posst. Enter your country and post code at checkout to obtain a real-time shipping quote.
* Please note: Whilst SATOOZ can ship items internationally, it is the responsibility of the customer to ensure that purchased items are not prohibited from being imported to the selected country. For example, many countries do not allow meat products (i.e. biltong or dry wors) through border control. Should prohibited items of any kind be orderdered, and subsequently confiscated by authorities prior to being delivered in the selected country, SATOOZ cannot be held liable for any loss as a result. We therefore recommend that customers check their local legislation with regards to items they wish to purchase from SATOOZ to ensure that there are no restrictions placed on those items.